Understanding - Active Listening or Maslows Hierarchy of Need Assignment

Understanding - Active Listening or Maslows Hierarchy of Need - Assignment Example Here people want to be treated with loved, affection and feel parts of groups. The next level of needs is the self-esteem and the esteem from others. When all these have been satisfies, a person would now look for self actualization, where he will be seen trying to achieve individual potential like power in the society. Maslow then sys that if we are motivated by the fact that we want to self-actualize, the every other need will just work out. As managers, we need to concentrate on the client centered skill like active listening. This is the skill that will enable a manger to listen carefully to the customer’s needs and react according to the client’s likes or dislikes. In this kind of feeling, a person is guided by the feelings displayed by the client about the kind of service being offered. It therefore requires one to actively react to such feelings in order to meet the client’s